Outside business hours
When the team cannot answer, a customer can prepare the request with the assistant.
REQUEST INTAKE FOR SMALL TEAMS
Every request has a clear next step.
Capture requests outside business hours too. The assistant collects the basics and hands the team a request that is ready for a decision.
01 Intake outside business hours
02 Basic details in one flow
03 The decision stays with the team
24/7 request intake
0 automatic confirmations
WHY A TEAM NEEDS IT
A request can arrive at any time. The team does not have to start from zero.
VeselýBot covers the gap between a customer’s first contact and a staff decision without deciding on the team’s behalf.
Repeated questions
Service, preferred time, contact details, a note and consent are collected in one guided flow.
Scattered context
The team opens one request with a summary, priority and visible warnings.
WHAT THE TEAM GAINSA cleaner handoff from first contact to decision.
24/7online intake designed for requests outside business hours
1 FLOWthe basic details collected in one place
HUMANevery confirmation remains with a staff member
OPERATING MODEL
Automation prepares.
Automation prepares.
A human decides.
Every request has a status, an owner and an audit trail.
Data collection
The assistant collects the service, time preference, contact details, note and consent.
AUTOMATICPreparation
The request gets a short summary, a priority and visible warnings. A local rule is used if AI fails.
AI SUPPORTApproval
A staff member approves the appointment, asks for details or rejects the request. The decision is recorded in the audit trail.
HUMAN REQUIRED
ILLUSTRATIVE EXAMPLE · NOT A MEASURED RESULT
From an evening request to a decision-ready handoff.
This scenario explains the product flow. It is not a customer reference or a claim about achieved performance.
- 01Friday, 19:40
A customer opens the assistant and chooses a service and preferred time.
- 02The assistant collects the basics
It gets the contact details, note and consent and shows a review before submission.
- 03The request enters the inbox
The team receives structured details, a prepared summary and a priority.
- 04A staff member decides
An appointment exists only after approval. Staff can also request details or reject the request.
A submitted request is not a booking.
Automatic email notifications are not enabled. The team first checks the details and records a decision.
Team accessMeasure the outcome, not the impression.
We will add references and percentages only when real operations provide them. In a pilot, we can establish a baseline and evaluate three indicators together:
- requests received outside business hours
- time from receipt to the first staff decision
- share of requests complete at the first review